FAQS | Superbox Getting Started Guide

The SuperBox is an Android TV box. The newest of which is the Superbox S5 Pro. While the most advanced model is the Superbox S5 Max. 

• It has up to 4GB RAM and 64GB storage.
• Supports 4K Ultra HD resolution.
• Offers a stable connection with dual-band WiFi and Ethernet connectivity.
• Designed with effective heat ventilation technology.
• And much more

Yes, we are an officially authorized seller, so we will able to resolve any problem with your SuperBox.
We are superbox official website, however, we are only responsible for the orders from our site. Because we receive mass messages from our customers daily. We take care of our customers, so we can provide our customers with the best service and exclusive offers.
At the moment, many customers report that they purchase from others, and their boxes have problems that can not be fixed, some of them lost contact with the dealer. Please be aware of who you buy from.

The Superbox is designed to be compatible with any TV with an HDMI input. As long as the TV has an HDMI input, the SuperBox should be compatible.

The SuperBox is available on the website you're on right now, simply scroll up to see the 'Buy Now' button next to the S5 Pro or S5 Max, or by clicking "Shop" on the top menu of this website to place your order directly with us.

Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.

We currently accept PayPal.

you can select PayPal  checkout or login/create PayPal account..

 

PayPal is the securest payment method for customers with buyer protection so far.

If you are receiving an error message while attempting to checkout, please Contact Us.

When you add the product to your cart, move the cursor to the cart icon on the upper right, and click it or click “VIEW CART”. Then you can enter your coupon code and click “Apply coupon”. Confirm the “Cart totals” and “Proceed to checkout”.

After you place the order and complete the payment, it takes about 3-7 business days. After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 3-5 business days for them to arrive.

You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your  email address and order number, and then press the “Track” button. Alternatively, enter your tracking number  and select “Track.”

As soon as you place your order, we begin working on it. It is therefore unlikely that we will be able to alter or cancel it. Please get in touch with us if your order was placed within the last 24 hours, and we will try our best to fulfill it.

The Superbox warranty lasts one year. If you have any issues with your SuperBox Android TV box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.

SuperBox is committed to providing continuous after-sales support and technical support. Our valued customers will receive an email response within 24 hours. Here is our email: superboxcc@gmail.com

Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

The SuperBox S5 Max is the latest premium edition of SuperBox, and it’s an Android TV box that lets you watch your favorite shows and movies. Compared to previous versions, it has 4GB RAM and 64GB storage, making it a powerful multimedia device. The tv box supports a 1000mbps ethernet connection and dual-band WiFi, and supports WiFi 6, ensuring a stable streaming experience. It also comes with a Bluetooth remote control with an upgraded voice command system, making it easy to navigate and find what you want to watch.

Introducing the newest member of the SuperBox lineup, the SuperBox S5 Pro – an ultimate entertainment hub. With a robust 4GB DDR and 32GB eMMC storage, ensures continuous and smooth performance. Embracing the cutting-edge Android 12, the SuperBox S5 Pro elevates your visual experience. With the inclusion of WiFi 6 and dual external antennas, your connectivity reaches unprecedented levels, ensuring smooth and uninterrupted streaming.

Indulge in the epitome of streaming luxury with the SuperBox Elite Ultra – a marvel that seamlessly merges cutting-edge technology with superior hardware, delivering an unparalleled home entertainment experience. This powerhouse, adorned with a new chipset, 4GB RAM, and an expansive 128GB internal storage, is crafted to meet the demands of avid streamers. Paired with rapid 1Gbps Ethernet and the latest Android 12 operating system, the Elite Ultra stands proudly at the pinnacle of streaming luxury.

The SuperBox S5 Max comes in a metallic blue casing, while the S5 Pro comes in the original black plastic casing. The S5 Max has a larger storage capacity of 64 GB, while the S5 Pro has 32 GB.

The SuperBox Elite Utlra has a metallic silver shell, while the Elite Pro+ has a pristine black plastic shell. The Elite Utlra has a larger storage capacity of 128 GB, while the Elite Pro+ has 64 GB.

No. The SuperBox S5 Max voice command remote uses a new chip and operating system. It is not compatible with S4 Pro or Superbox S3 Pro. Also, vice versa. However, the S5 Max remote is compatible with the S5 Pro.

Compared to the SuperBox S4 Pro, the SuperBox S5 Max, the most recent premium version, has several significant updates:

1. A greatly improved Voice Control system.
2. An increase in RAM to 4 GB and a 64 GB increase in storage capacity.
3. Improved compatibility with WiFi 6.
4. A 1000 Mbps Ethernet port expansion.
5. All new alloy case style.
6. A new interface for the Blue TV, Blue VOD, and Playback applications.

Google Assistant is built into the Superbox S5 Max, making it simple to search for entertainment, movies, information, and apps.
Voice Control is available once the SuperBox S5 Max’s remote and box are connected via Bluetooth. To control your TV box, press and hold the “voice” button while speaking the “instructions” below.

1 TV box configuration.

• Speak “Settings” to set up TV box;
• “WiFi” to connect to WiFi;
• “date” to set up time and date;
• “Display” to set up TV screen display;
• “apps” to access app store;
• “OTA” for updating OTA.

2 Install and uninstall applications.

• Speak “download/install/update/upgrade + app name” to download and install the application;
• “delete/uninstall + app name” to uninstall the application.

3 Launch and close applications.

• To launch an application, say its name aloud. For example, 
• “YouTube” will launch the “YouTube” app; 
• “Browser” “Chrome” “open Chrome” to open the Chrome app;
• “Video” to watch movies and TV shows; 
• “TV” to watch TV.

4 Back to Home Screen.

• Speak “Home” on any screen to return to the Home Screen.

5 YouTube searching:

• Open YouTube, press the voice button once to enable the voice search capability, then long-press the voice button and speak to search for anything on YouTube.

6 TV channel searching:

• Speak “channel’s name + in TV” to watch the TV channel;
• “channel’s name” while watching to switch to a certain channel;

7 Movie/TV series searching:

• “movie name + in video” to view a specific movie;
• “TV series name + in video” to view a specific TV series;
• “movie name” in the VOD section to search a movie;
• “director’s name” to search films directed by this director;
• “actor’s name” to search films starring this actor.

Yes, you can play games on Superbox S5 Max.

Superbox S5 Max has the Android 12 operating system, allowing you to download the most popular games.
The Mali-G31 MP2 GPU ensures stable gameplay and maintains high image quality.

There are many games you can download from the Play Store
Such as : Shadow Fight Arena – 3D Ninja1, Garena Free Fire, Alphas 8, Hitman Sniper1, Slither.io,…

On the home screen, click the Settings button, then Network &Internet. Turn on your WiFi, then select your network and enter your password.

You may use the SuperBox remote to operate your TV, so you won’t need two remotes when watching. At the top of the SuperBox remote, there are four buttons that have been marked in white, which you may use to operate your television.

1. Hold the white power button in the highlighted area until it begins to blink, then hold it until the red light stays on.
2. Aim your TV remote at the SuperBox remote and press the function button on the TV remote that you want to configure (such as the power button).
3. Press the same button on the SuperBox remote (press the power button while holding the power button on the TV remote), and the red light should flash three times and remain highlighted if the function has been copied.
4. Simply repeat the process to program other buttons (often two volumes up, down, and another random button).
5. If programming fails, the red indication light will blink five times, and you will need to start it again.
6. When you’ve finished programming, simply press any buttons outside the white line to exit the programming mode; the indicator light should turn off.

To open Google Assistant on Superbox S5 Max:
First, connect the remote control to Superbox S5 Max.
Then, say “Google Assistant” while holding down the button with the microphone icon.
Three choices will be visible to you:

1. First, sign in with your Google account. You may log in if you have a Google account.
2. Option two: Proceed without logging in with a Google account. Select the second option if you don’t want to log in or if you don’t have a Google account.
3. The third choice is to skip.

Finally, to check that you have successfully linked Google Assistant, press and hold the microphone icon button while saying “Google Assistant” again.
If you hear Google Assistant speak to you, you have successfully launched and used the virtual assistant on the Superbox S5 Max.
If you still see the page with the three options above, select the second or third option to start using Google Assistant as soon as possible.

First, insert two AAA batteries into the remote control and switch on the SuperBox S5 Max.
Press the Voice button on the remote while keeping the TV box and remote within ten inches of one another.
Then, simultaneously press the [OK] and [Return] buttons until the pairing indicator light flashes. Press the [OK] button until the red light no longer blinks.
Finally, go to [Settings]->[Bluetooth] to see if the device is linked. To confirm the pairing, search for the “RC-200” device.
If there are problems with the voice command or Bluetooth functionality, you can try pairing it again by reconnecting.
In addition, you can experiment with specific Google Assistant queries to get the app you want or discover content you enjoy.

Please go through the Settings (Gear Icon) from the home page. It’s under Device Preferences on the Settings. The date and time setting option should be there. Please make sure that the correct time zone is selected.

In order to add a favorite channel, you'd need to go to the Live Channels and press the "OK" button on the remote to show the channels on the left side. From there, you can select a channel then press and hold the "OK" button for a few seconds until the star gets highlighted. It then gets added in the favorites section. For full functionalities of the Live TV section, you may also watch the following YouTube video for visual instructions: https://www.youtube.com/watch?v=r30CaBJChpo&t

Device prohibition does not occur on our devices. With respect, we do not interfere with other retailers. When you receive a device prohibition error, you should contact the seller.
Only orders placed through our website are under our responsibility.
Please email us your name, order number, and MAC if you place an order on our website. We’ll assist you in fixing this.

We suggest you install the Aptoide app from the APP store.

For Token 1004, the tech suggest that you have to restart your network.

You may reboot your SuperBOX and router. Then try to forget the network and then connect again to your Wifi network.